Refund Policy

 

At Aakanksha Monga, we strive to ensure a seamless and satisfactory experience for our customers. In the event that you have purchased one of our digital travel guides and it has not been delivered to you online, we are pleased to offer a refund.

Refund Eligibility: To be eligible for a refund, please make sure to meet the following criteria:

1. The digital travel guide was purchased directly from Aakanksha Monga.
2. You have not received access to the digital travel guide within the specified delivery timeframe.

Refund Process: If you meet the eligibility criteria for a refund, please follow these steps:

1. Contact our customer support team at hello@aakankshamonga.com within 7 days of your purchase.
2. Provide your order details and explain the issue regarding non-delivery of the digital travel guide.
3. Our customer support team will verify the information provided and process the refund accordingly.

Refund Method: Refunds will be processed using the original payment method used for the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your financial institution’s policies.

Non-Refundable Situations: Please be aware that refunds will not be provided under the following circumstances:

1. The digital travel guide has been successfully delivered to you.
2. Refund requests are made beyond the specified timeframe. We appreciate your understanding of our refund policy and strive to deliver our digital products promptly.

If you have any further questions or concerns, please do not hesitate to reach out to our customer support team at hello@aakankshamonga.com.